Return/Refund & Replacements
Our Commitment
We stand behind the quality of our products and want you to be completely satisfied with your purchase.
Return Policy
- Time Frame: 7 days from delivery date
- Condition: Products must be unused and in original packaging
- Exceptions: Opened skincare products cannot be returned for hygiene reasons
- Process: Contact customer service to initiate an exchange or refund
Refund Policy
- Full Refund: Available for unopened products within 7 days
- Processing Time: 3-5 business days after we receive returned items
- Refund Method: Online funds transfer
Replacement Policy
- Defective Products: Free replacement within 7 days
- Damaged in Transit: Report within 48 hours of delivery
- Wrong Item: Free replacement and return shipping covered
How to Return/Exchange
- Contact customer service
- Provide the order number and reason for return
- Receive return authorization and shipping instructions
- Ship items back using the provided label
- Receive refund/replacement confirmation
Shipping Costs
- Our Error: We cover all shipping costs
- Customer Change of Mind: Customer responsible for return shipping
- Defective Products: We cover all shipping costs
Non-Returnable Items
- Opened skincare products (for hygiene reasons)
- Items damaged by customer misuse
Contact Information
For returns and exchanges, just contact us and see how we prioritize our customers!
