Frequently Asked Questions - FAQ's
General Questions
Q: What makes Bebo & Co different from other skincare brands?
A: We focus on clinically proven ingredients, dermatologist-tested formulas, and cruelty-free practices. Our products are designed to be effective yet gentle for all skin types.
Q: Are your products suitable for sensitive skin?
A: Yes, our products are dermatologist-tested and formulated to be gentle. However, we recommend patch testing before first use, especially if you have very sensitive skin.
Ordering & Shipping
Q: How long does shipping take?
A: Standard shipping takes 3-5 business days. Urgent shipping (1-2 business days) is available for an additional fee.
Q: Do you ship internationally?
A: Currently, we ship within Pakistan. International shipping will be available soon.
Q: What payment methods do you accept?
A: We accept cash on delivery, all major credit cards, PayPal, and digital wallets.
Q: Can I change or cancel my order?
A: You can modify or cancel your order within 1 hour of placing it. Contact customer service immediately for assistance.
Product Usage
Q: How should I introduce new products into my routine?
A: Start slowly, introducing one new product at a time. Use patch testing and begin with every other day usage before daily application.
Q: Can I use multiple Bebo & Co products together?
A: Yes, our products are designed to work synergistically. Follow the recommended usage instructions on each product.
Q: What if I experience irritation?
A: Discontinue use immediately and contact our customer service.Â
Q: How long do products last once opened?
A: Most products have a 12-month shelf life once opened. Check the period-after-opening symbol on each product.
Account & Customer Service
Q: How do I create an account?Â
A: Click "Sign Up" on our homepage and follow the prompts. An account helps you track orders and save preferences.
Q: I forgot my password. What should I do?
A: Click "Forgot Password" on the login page and follow the email instructions to reset it.
Q: How can I track my order?
A: You'll receive a tracking number via email once your order ships. You can also check the order status in your account.
Q: How do I contact customer service?
A: Email us, call, or use the live chat feature on our website.
Ingredients & Formulations
Q: Do you use parabens or sulfates?
A: No, our products are paraben-free and sulfate-free. We use gentle, effective alternatives.
Q: Are your products pregnancy-safe?
A: Most of our products are pregnancy-safe, but we recommend consulting your healthcare provider before using any new skincare products during pregnancy.
Q: Do you use fragrances?
A: We use minimal, gentle fragrances in some products.Â
Q: Where can I find the full ingredient list?
A: Full ingredient lists are available on each product page under the "Ingredients" tab.
Returns & Exchanges
Q: Can I return opened products?
A: For hygiene reasons, we cannot accept returns of opened skincare products unless they are defective.
Q: How long do I have to return a product?
A: You have 7 days from the delivery date to return unopened products in their original condition.
Q: Do I have to pay for return shipping?
A: You pay for return shipping unless the product is defective or we made an error with your order.
Q: When will I receive my refund?
A: Refunds are processed within 3-5 business days after we receive your returned items.
Contact Information
Still have questions? Contact us!
